Privacy Policy
At The Furniture Factory Outlet (ABN 82 157 718 986) (referred to as “The Furniture Factory Outlet”, “we”, “us”, “our”), we are fully dedicated to providing exceptional customer service. Protecting your privacy is an integral part of this commitment.
As part of our retail and online operations, we collect information from individuals. We respect and safeguard the privacy of the personal information of everyone who interacts with us.
This Privacy Policy explains how The Furniture Factory Outlet collects, uses, discloses, and protects any personal information you provide when you use this website and interact with us in other ways. You can be confident that the information collected will only be held, used, or disclosed in accordance with this Privacy Policy.
We adhere to the Australian Privacy Principles under the Privacy Act, and this document outlines the types of information we collect and how it is used. We collect limited personal information when you knowingly provide it, such as your title, name, contact details, address, phone number, and email address. We only collect information for the purpose of facilitating our interactions with you.
What Information Do We Collect?
We may collect and hold the following personal information from customers, job applicants, and other individuals with whom we interact:
- Contact information, including your telephone number, mobile number, email address, work address, and mailing address
- Demographic information, such as postcode
- Information relevant to customer surveys and/or offers
- Employment history and qualifications (for those applying for employment with us)
How Do We Use the Information We Collect?
We collect this information to understand your needs and provide you with a superior service. Specifically, we use this information for the following purposes:
- To process transactions and deliver products to you
- To facilitate and process your orders and payments
- To improve our products and services
- For warranty repairs on our products
- To address or respond to your queries or requests
- To provide information you have requested
- To send you promotional material about new products, special offers, or other information which we think you may find interesting, unless you ask us not to
- To contact you by email, SMS, phone, or mail for market research purposes from time to time
- For internal record keeping
We will not disclose your information to anyone else unless required by law or with your consent.
How Do We Collect Your Personal Information?
The method of collecting your personal information depends on the service we are providing to you. We may collect your personal information:
- Directly from you, either in person or over the phone
- When you place an order via our website
- When you interact with our website
- From other sources
We always strive to collect your personal information directly from you unless it is impractical to do so. This is usually done through our website when you choose to provide your personal information for a specific purpose.
Your personal information will not be collected if you are only browsing our website.
Security
The Furniture Factory Outlet stores your personal information in various ways, including paper and electronic formats. We take all reasonable security measures to protect your personal information from loss, destruction, misuse, modification, or disclosure. Access to your personal information is limited to those who specifically need it to perform their responsibilities. However, as far as permissible under law, The Furniture Factory Outlet accepts no responsibility for the unauthorised use of personal information. Personal information will be destroyed or de-identified when it is no longer useful or if it is unreliable and cannot be corrected.
Privacy Policy Changes
As we continue to enhance our services, products, and features, this Privacy Policy may change. Updates to this Privacy Policy will be posted on our website without direct notice to you. Therefore, it is important to review this Privacy Policy each time you visit our website. The date provided below indicates the most recent updates to this Privacy Policy.
Date of Last Update: June 19, 2024
As part of our retail and online operations, we collect information from individuals. We respect and safeguard the privacy of the personal information of everyone who interacts with us.
This Privacy Policy explains how The Furniture Factory Outlet collects, uses, discloses, and protects any personal information you provide when you use this website and interact with us in other ways. You can be confident that the information collected will only be held, used, or disclosed in accordance with this Privacy Policy.
We adhere to the Australian Privacy Principles under the Privacy Act, and this document outlines the types of information we collect and how it is used. We collect limited personal information when you knowingly provide it, such as your title, name, contact details, address, phone number, and email address. We only collect information for the purpose of facilitating our interactions with you.
What Information Do We Collect?
We may collect and hold the following personal information from customers, job applicants, and other individuals with whom we interact:
- Contact information, including your telephone number, mobile number, email address, work address, and mailing address
- Demographic information, such as postcode
- Information relevant to customer surveys and/or offers
- Employment history and qualifications (for those applying for employment with us)
How Do We Use the Information We Collect?
We collect this information to understand your needs and provide you with a superior service. Specifically, we use this information for the following purposes:
- To process transactions and deliver products to you
- To facilitate and process your orders and payments
- To improve our products and services
- For warranty repairs on our products
- To address or respond to your queries or requests
- To provide information you have requested
- To send you promotional material about new products, special offers, or other information which we think you may find interesting, unless you ask us not to
- To contact you by email, SMS, phone, or mail for market research purposes from time to time
- For internal record keeping
We will not disclose your information to anyone else unless required by law or with your consent.
How Do We Collect Your Personal Information?
The method of collecting your personal information depends on the service we are providing to you. We may collect your personal information:
- Directly from you, either in person or over the phone
- When you place an order via our website
- When you interact with our website
- From other sources
We always strive to collect your personal information directly from you unless it is impractical to do so. This is usually done through our website when you choose to provide your personal information for a specific purpose.
Your personal information will not be collected if you are only browsing our website.
Security
The Furniture Factory Outlet stores your personal information in various ways, including paper and electronic formats. We take all reasonable security measures to protect your personal information from loss, destruction, misuse, modification, or disclosure. Access to your personal information is limited to those who specifically need it to perform their responsibilities. However, as far as permissible under law, The Furniture Factory Outlet accepts no responsibility for the unauthorised use of personal information. Personal information will be destroyed or de-identified when it is no longer useful or if it is unreliable and cannot be corrected.
Privacy Policy Changes
As we continue to enhance our services, products, and features, this Privacy Policy may change. Updates to this Privacy Policy will be posted on our website without direct notice to you. Therefore, it is important to review this Privacy Policy each time you visit our website. The date provided below indicates the most recent updates to this Privacy Policy.
Date of Last Update: June 19, 2024